Terms and Conditions
You agree to be bound by the Terms and Conditions contained herein by using this Website. Accordingly, you should read them with care. If you do not agree to these Terms and Conditions, do not use this Website or make any purchase from it.
The Terms and Conditions contained herein govern your use of, and any purchase from Lasker Jewelers Website. Lasker Jewelers reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of this Website in its sole discretion by posting such changes or modifications to this Website. Changes and modifications will be effective immediately upon posting to this Website. Your continued use of this Website following the posting of such changes or modifications constitutes acceptance of them. Therefore, you should frequently review these Terms and Conditions and any other applicable policies to understand the Terms and Conditions that apply to your use of this Website. If you do not want to be bound by the amended Terms and Conditions, stop using this Website.
Product Availability And Pricing
Product displayed on this Website is not always available for immediate shipping. While we make every effort to keep the Website current, product is constantly being sold and therefore available inventory is constantly changing. If you need a product shipped within forty-eight hours, we recommend that you contact the Website Customer Service Department at firstname.lastname@example.org which should be able to tell you whether or not the product can be shipped in that time frame, or that you provide us with a cell phone number or other information that allows us to quickly contact you in case the item is no longer in stock. If a piece of jewelry is listed as being out of stock and you call us, we can usually tell you the date that it is expected to be back in stock.
This Website prides itself at offering quality products at reasonable prices. We do not engage in price negotiation and all prices are final. Our prices are subject to change without notice because we operate in a market where prices can change rapidly. We also are not perfect and do occasionally make errors in entering data on our Website. While we make every attempt to avoid these errors, they occur. We reserve the right to correct any and all errors when they occur. When we notice an erroneous price prior to shipping a product, we will contact you and request your instructions as to whether you want the product at the correct price or wish to cancel the order. If the order has been shipped before we notice the erroneous price, you agree to either return the product or pay the difference between the actual and charged prices. If you elect to return the product, we will pay for shipping the product back to us and we will fully refund what you paid, including any shipping costs. If we notice that we have overcharged you for a product as a result of a pricing error, we will credit you for the difference. Please contact the Website Customer Service Department at email@example.com if you have any questions.
All prices are in United States dollars and payment must be made in United States dollars. If you use a credit card, the conversion rate will be as set by the bank that issues your credit card.
Every so often, you will not be able to find the precise combination of diamond and setting that you want on our Website. In such instances, you may make a specific request through this Website or you may call us at 715-835-5914 and we will make every effort to assist you.
Loose diamonds are shipped with a diamond grading report and appraisal (also called a diamond grading report). A diamond grading report written and signed by a diamond grading expert from a highly-respected independent diamond laboratory and they are very expensive to replace. Accordingly, we require that you return the diamond report if you return the diamond. If you fail to return the diamond report, you will be charged a replacement fee.
We resize rings free of charge if requested to do so within 45 days of its original shipment. Resizing generally takes 10-14 business days, but there are times during the year – particularly prior to and after the holidays – when it may take longer. Contact us for information on returning items for sizing.
Product Information On Our Website
Some of the information that we display on our Website concerning a product comes from the manufacturer, such as dimensions and sometimes the pictures. For products that are convex or rounded, these dimensions are usually measured prior to the rounding of the metal in the manufacturing process, and this may lead to slight discrepancies. In addition, for products where we state a weight, it is possible that the weight in any and all purchases will vary by as much as .05 carats from the stated weight. For those items which contain more than one diamond, we use the average grade and measurement for carat weight, color and clarity.
We use our best efforts to provide you with an accurate view of our products on our Website. However, in order to let you see the product, it is sometimes necessary to make the product appear larger or smaller than the actual size. In addition, the settings on your monitor can affect color, size and shape slightly.
Some of our diamonds are laser inscribed. We do not provide laser inscription services ourselves. We can provide you with contact information for diamond grading labs that provide this service.
Kimberley Process Policy – No Conflict Diamonds
Our diamonds are purchased from well known and respected suppliers. Each of these suppliers has agreed to the standards established by the Kimberley Process, which is an international system for assuring that diamonds come from sources that are conflict free. Read more about the Kimberley Process at the Jewelers Vigilance Committee website: http://www.jvclegal.org
LASKER JEWELERS SHALL NOT BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, INCIDENTAL OR INDIRECT DAMAGES OF ANY KIND, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT PRODUCT LIABILITY OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Third Party Content
Order And Shipping Policies
At present, we ship only to addresses in the United States, including APO/FPO addresses, and Canada. We do not ship to other locations.
All orders ship free via Standard Ground Shipping, using United States Postal Service or United Parcel Service and will arrive within 2-5 business days once shipped.
Need It Faster?
Lasker Jewelers offers Priority Express Shipping for an additional $30. Priority Express packages arrive within 1-2 business days depending on destination. Priority Express packages require a signature upon delivery.
In Store Pick-Up is also an available option. However, item status of “In Stock” is reflective of both of our store locations. A status of “in stock” means the item is in stock in one or both of our stores. Please call prior to making a special trip to either location, to verify the item you wish to purchase is in-stock in the location you are shopping.
For your convenience, we offer the following payment methods:
Credit cards: Use your Visa, MasterCard, American Express or Discover card.
Debit cards: You may use your debit card if your account allows payments of this size and there are sufficient funds in your account.
Security and Insurance Of Shipments
We insure each order from when we send it until you receive it. When your order is in transit to you, your shipment is always risk-free. We also require a signature on all orders, even if you have a signature waiver on file with the carrier.
We only ship to the address on your credit card or to an address that is on file with your credit card company as a further protection against fraudulent charges.
If you cannot be available to receive your order on a weekday, we will ship by FedEx for Saturday delivery, if that is available for your address. If Saturday service is available in your area but not at your address, we may be able to arrange pickup of your shipment at a FedEx World Service Center. You must call our Website Customer Service Department at 715-835-5914 to arrange this service.
We ship orders under $10,000 to APO and FPO addresses via USPS priority mail, but the delivery times stated on this Website do not apply for those shipments, because of the nature of those addresses.
Returns are accepted through either of our locations or by mail. Please contact us prior to shipping an item back to us and we will happily send you a shipping label to make your return easier. You may email us at firstname.lastname@example.org or call us at 715-835-5914
We have a very flexible return policy with respect to products that you do not want, but you must follow our return procedures. Any item that does not have custom engraving and is in its original condition may be returned within 30 days of the date of shipment for a refund or an exchange.
Once we receive your returned item and it is accepted, your refund or new item will be processed in just a few days. Upon receiving your return, the item will be reviewed by our Quality Assurance department. Please note that items showing signs of wear or those that have been engraved, altered, re-sized (by a jeweler other than Lasker Jewelers), or damaged in any way cannot be accepted for return.
Preparation Of The Return Package
You must follow this process in preparing your return package.
Email our Website Customer Service Department at email@example.com or call us at 715-835-5914. Mailed returns and exchanges are processed through our Eau Claire, WI location. However, you may physically return items to either location. To return by mail please email firstname.lastname@example.org or call us 715-835-5914 and we will email you a shipping label.
Package Your Return. You must include EVERYTHING that came in your original package, including the original packaging material and any other material. For example, if your item was delivered with a diamond report and that report is not returned, you will receive a refund less the cost of obtaining a new diamond report.
Shipping and Insurance. Using a mailing label provided by Lasker Jewelers will cover the cost of shipping as well as the insurance.